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Posts: 2
Registered: ‎12-21-2018
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Can Log into my Account

I cannot log into my account. If I try it sends me to a "Verify your Account" page and says send email or text.  Tried both they never arrived.  To advise: I've tried every household phone number I currently have.  I've checked my email account, spam and all.  I've tried this over 20 times on multiple computers, apps, and weeks.

 

I've tried to reset the password - same issue.  It recently kicked me out of my account (about a couple of months ago) and now I cannot log into to order/ship.

Posts: 11,081
Topics: 132
Kudos: 284
Blog Posts: 20
Solutions: 527
Registered: ‎01-03-2013

Re: Can Log into my Account

Hi there TheRomanAlien, 

Thank you for being a My Best Buy member and registering with the forum to connect with us! Logging into BestBuy.com is one of the easiest ways to shop with us online, keep track of your purchases and rewards, and even keep an eye on any Geek Squad Protection plans you may have.

 

Not being able to login would be incredibly frustrating. Generally it's due to the email being blocked, or mismatched information on our end. Sometimes you even simply just need to add BestBuyInfo@emailinfo.bestbuy.com to your address book! Whatever the case, I'll be delighted to take a closer look at this with you. Please keep an eye on your inbox in the top right corner of the page for my private message. 

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎12-21-2018

Re: Can Log into my Account

Adding the email did the trick.  Thank you!

Posts: 11,081
Topics: 132
Kudos: 284
Blog Posts: 20
Solutions: 527
Registered: ‎01-03-2013

Re: Can Log into my Account

Hi TheRomanAlien, 

Fantastic! I'm glad to hear adding that email address resolved your trouble. 

Cheers and Happy Holidays! 

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!