02-24-2023 07:09 AM
I started financing my laptop at the beginning of the school year, around August 2022, but now I want to downgrade. The laptop in total costs around 1K and I've been paying $140 a month so far for 5 months. I wanted to ask if its possible for me to return the laptop, and get back the money I spent? Or if I can exchange my current laptop for a different one of equal or lesser value?
02-24-2023 04:08 PM
Welcome to our Best Buy Community Forums.
Thank you for your purchase with us and for becoming a part of Community Forums. This is a great question. When financing a Best Buy purchase, it is unable to be returned after the return period ends. Though we do offer different trade-in opportunities, it does not remove the payment obligation with the financial institution associated with your financing agreement. Usually, trade-ins receive a Best Buy Gift Card, and/or coupon that may be put toward an upgrade or new product.
If you have further questions regarding the specifics of your laptop purchase, simply send a private email that includes your full name, phone number, email address and purchase information or order number.
Please note that I will be out of the office, Sunday and Monday. If your message is received while I am away, I will respond upon my return.
|Tina|Senior Social Media Specialist | Best Buy® Corporate|
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