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Posts: 1
Registered: ‎02-24-2023

Can I return a laptop I'm currently financing?

I started financing my laptop at the beginning of the school year, around August 2022, but now I want to downgrade. The laptop in total costs around 1K and I've been paying $140 a month so far for 5 months. I wanted to ask if its possible for me to return the laptop, and get back the money I spent? Or if I can exchange my current laptop for a different one of equal or lesser value?

Posts: 152
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Kudos: 16
Solutions: 10
Registered: ‎11-24-2021

Re: Can I return a laptop I'm currently financing?

Hi, peele87, 


Welcome to our Best Buy Community Forums. 


Thank you for your purchase with us and for becoming a part of Community Forums. This is a great question. When financing a Best Buy purchase, it is unable to be returned after the return period ends. Though we do offer different trade-in opportunities, it does not remove the payment obligation with the financial institution associated with your financing agreement. Usually, trade-ins receive a Best Buy Gift Card, and/or coupon that may be put toward an upgrade or new product. 


If you have further questions regarding the specifics of your laptop purchase, simply send a private email that includes your full name, phone number, email address and purchase information or order number. 


Please note that I will be out of the office, Sunday and Monday. If your message is received while I am away, I will respond upon my return. 



Tina|Senior Social Media Specialist | Best Buy® Corporate
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