Points, Policies & Certificates

[peele87]

I started financing my laptop at the beginning of the school year, around August 2022, but now I want to downgrade. The laptop in total costs around 1K and I've been paying $140 a month so far for 5 months. I wanted to ask if its possible for me to return the laptop, and get back the money I spent? Or if I can exchange my current laptop for a different one of equal or lesser value?

[TinaB-BBY Social Media Specialist]

Hi, peele87, 

Welcome to our Best Buy Community Forums. 

Thank you for your purchase with us and for becoming a part of Community Forums. This is a great question. When financing a Best Buy purchase, it is unable to be returned after the return period ends. Though we do offer different trade-in opportunities, it does not remove the payment obligation with the financial institution associated with your financing agreement. Usually, trade-ins receive a Best Buy Gift Card, and/or coupon that may be put toward an upgrade or new product. 

If you have further questions regarding the specifics of your laptop purchase, simply send a private email that includes your full name, phone number, email address and purchase information or order number. 

Please note that I will be out of the office, Sunday and Monday. If your message is received while I am away, I will respond upon my return. 

Kindly,