Points, Policies & Certificates

[maui99z]

I got an email offering a $30 Bonus Reward Certificate if I spend $200 by 10/3. See below:

Earn a $30 reward certificate with your Card.

Spend $200 or more at Best Buy with your My Best Buy® Credit Card and get a $30 reward certificate. See exclusions below.

Valid Sep 23, 2021 - Oct 3, 2021

When I click through with the Activate Offer button, the next screen tells me all about the offer and says "It looks like you're not eligible for this offer", but it makes no explanation of why or that that could even be possible except that the offer is only valid for who it was sent to.  I checked the email and it was sent specifically to my email address.

Is there something wrong with my account?

thanks!

[maui99z]

Is there something wrong with my account?

thanks!

[AndrewB-BBY Social Media Specialist]

Welcome back, maui99z,

Thank you for taking the time to stop by our community forums again and letting us know about your problem redeeming this promotion. This is a great deal so, I Know I'd want to take advantage of this if I were in your shoes. I'd be happy to take a look into this to see how I can best assist you moving forward.

I'd like to start out by taking a look at your My Best Buy account and will need to gather a bit more information in order to do so. I'll be sending you a private message with a few more details. You can check your inbox by clicking on the orange envelope in the top right corner of your screen after logging into your forum account.

I look forward to hearing back from you so I can continue to review this for you!