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Posts: 1
Registered: ‎01-30-2019

Birthday reward disappeared

I got a code for January for birthday rewards, 10% off. I tested it out on the item I wanted to buy and it worked. When I went back to actully use it, it was gone. My account now statest hat I have no rewards available. I think what may have happened is that my wife accidentally registered under the same email address and maybe it invalidated my offer. However, all of my purchase info is still appearing. Is there a way for me to get this back? In the future, paper rewards would be preferable. Or, an email with the code would be even better.
Posts: 11,747
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Registered: ‎01-03-2013

Re: Birthday reward disappeared

Hello Jmart24, 

Thank you for registering with the forum to reach out to us regarding your birthday coupon. These coupons can be elusive, so I'm sure you're excited to have received one, and even more eager to redeem it before it expires with today being the last day of the month! 

It sounds like this coupon may simply be inactive on your account. I would be delighted to take a closer look, so I am sending you a private message. You may check your messages by signing into the forum, then clicking the envelope icon in the top right corner of the page. 


Tasha|Social Media Specialist | Best Buy® Corporate
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