03-04-2021 10:06 AM
Good morning, Izinger0217,
Welcome to our community forums and happy birthday! These coupons are always a nice surprise and I'm sure you're eager to use this. I appreciate you reaching out and would be glad to see how I can help you out with this.
Generally, most of these coupons are sent by email but some my still be sent via mail. Once a coupon has been issued we would be unable to change it's format. I'd like to take a closer look into this to see why this coupon can't be activated and will need to gather a bit more information in order to do so.
I'll be sending you a private message with some more details shortly. You can check your inbox by clicking on the orange envelope in the top right corner of your screen after logging into your forum account. I'll keep an eye out for your response!