Points, Policies & Certificates

[Cjdanos]

I had a Birthday coupon that appeared in my account. I activated and when I went to use it, it was no longer there. It said it was good until 2/28/21. Is there a way to get it back in my account?

[Derek-BBY Senior Social Media Specialist]

Good evening, Cjdanos,

Welcome to the Best Buy forum, and Happy Birthday!!!

I heard through the grapevine (my mom) that if you tell someone your birthday wish that it won't come true, so make sure to keep your wish a secret.  The birthday coupon offering 10% off a single-item is sent to a random selection of members who have a birthday attached to their rewards account, so there aren't any guarantees a member will receive one.  Did you receive an email with a birthday coupon? If so, then all you should need to do is activate the coupon and add an eligible item to your online shopping cart.

I took a quick peek and it looks like you might currently have more than one rewards account, and if the rewards account with the birthday coupon isn't linked to your BestBuy.com account, then you won't be able to redeem it.  I'd suggest we look into merging the rewards accounts you have, which should then allow you to redeem the coupon. Please send me a private message with the details listed below, by clicking on the blue button in my signature, and I'll see what I can do to further assist.

Name

Phone #
Mailing address

Email address

My Best Buy™ Birthday Coupon - FAQ

How to Merge My Best Buy™ Rewards Accounts

Best Wishes,

[Cjdanos]

Thanks for the quick response, I do not see a signature. Yes I did have 2 accounts and merging them would be greatly appreciated.

[Derek-BBY Senior Social Media Specialist]

I can see you've sent a private message and will be replying shortly.  You can read a private message by clicking on the envelope icon at the top of the page.

Best Wishes,