08-12-2019 12:39 PM
08-13-2019 04:26 PM
That is certainly strange to hear. Generally, these are sent at the beginning of the birth month of the customer. It's possible that your birthday on file is incorrect. We can go ahead and take a look and see how we can help. To start, I ask that you shoot us over a private message with your full name, email address, and phone number. Please feel free to also include your date of birth. We'll see what we can do from there!