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Posts: 2
Registered: ‎07-05-2016

Birthday Coupon applied when it should not have been

Hello, I visited a Best Buy store today and bought an item which I had BBY price match to a competitor. What I didn't know would happen is BBY would apply the 10% birthday coupon first THEN fill in the remainder of the total price match amount. For example, the item was $230 and price matched down to $160 ($70 savings). Instead of getting a $70 price match, BBY automatically took my birthday Coupon and used on the item ($23 or 10%) then filled in the $47 to get to $70 for total price match. I didn't want to use this coupon yet and anyway it doesn't feel like I got the full price match since it applied my coupon to match the price.

How do I go about getting the reversed? Can another birthday coupon be sent to me?

Thank you.
Posts: 8,743
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Registered: ‎10-10-2012

Re: Birthday Coupon applied when it should not have been

Good evening, marffeus,

 

Welcome back to the Best Buy forum, and Happy Birthday!!!

 

The birthday coupon offering 10% off a single-item is sent to a random selection of members who have a birthday tied to their rewards account, so there aren't any guarantees a member will receive one.  It's considered a one-time use coupon, and the coupon can't be provided or reissued upon request.  The coupon only applies to an items regular price, which is why it was applied to your purchase before the price match was honored.

 

You could process a full return and repurchase to take full advantage of the price match difference, but the coupon wouldn't be reissued.  I'd like to go over your rewards account in a bit more detail with you, so I'll be sending you a private message shortly.  You can read a private message by first logging into the forum and then clicking on the envelope icon at the top of the page.

 

Markdowns taken from regular or Was prices. Not valid with any other coupons, offers or price match requests. Excludes Apple® products; Magnolia Design Center products; Amazon voice assistant and streaming players; Google voice assistant, Chromecast and Chromecast Audio; Bose audio products; SONOS; Polk Audio; Denon; select Samsung home audio, TVs, Blu-ray and DVD players; Sony home audio, TVs and 3D glasses, Blu-ray players, DVD players and set top boxes; select LG TVs and Blu-ray players, select Sharp TVs; TCL TVs; all gaming consoles; Leap Motion Controller; Wacom stylus; subscription software services; kate spade new york tech accessories, headphones and portable speakers; POSA cards; Sony camcorders, digital cameras, Alpha cameras, NEX cameras; Canon DSLR cameras, mirrorless cameras, XA and XF series camcorders, lenses and flashes, G1X, G1X MARK II, G7X, N2, N100, S120, SX50, SX60 and G16; Nikon DSLR cameras, mirrorless cameras, lenses and flashes, Coolpix A, P340, P530, P600, P610 and S810c; GoPro cameras and accessories; Olympus point and shoot cameras, interchangeable-lens cameras, lenses; drones $499 and up; unlocked phones; contract mobile phones; mobile broadband devices; digital music services and download cards; Electrolux major appliances; air conditioners, fans and dehumidifiers; Dyson; Pacific Sales products; Vitamix, Breville, Capital Brands, Nespresso; Magnolia products: Samsung TVs, sound bars and Blu-ray players, Sony TVs, Blu-ray players and projectors, Sharp TVs, LG TVs, Sunbrite TVs; Epson projectors, JVC projectors; iRobot; Sennheiser, Bowers & Wilkins, Rotel, MartinLogan, McIntosh, Universal Remote Control, Arcam, Peachtree, Savant, Sonus faber, Oppo and special order merchandise; special order, clearance, refurbished, pre-owned and open-box items; gift cards; taxes. Selection varies by store. Limit 1 offer per customer, per household. Valid on in-stock items only. Excludes stores in Puerto Rico. Not valid at Best Buy Express kiosks. Online and in-store offer may vary. Best Buy employees are not eligible for this promotion. No dealers. No copies. No cash back. No cash value. Offer must be presented at time of purchase.
 

My Best Buy™ Birthday Coupon - FAQ

 

Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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