02-11-2019 04:06 PM
02-12-2019 10:32 AM
Hi there jaywes,
Welcome to the forum and happy birthday! Receiving one of our more elusive birthday coupons is incredibly exciting, and I'm sure you were eager to apply it to the $1300 purchase you mentioned. I imagine you were left scratching your head though when you had trouble with the link.
My mind is buzzing with possibilities of what may be going on, and what may be done to fix it. Generally speaking, if we can locate the coupon on our end, we can activate it on ours, though you may also be able to locate it and activate it by signing into BestBuy.com and viewing your member offers. However, the trouble may also be stemming from multiple My Best Buy memberships, where the coupon was offered under one member ID, while another is linked to your BestBuy.com profile.
Whatever the case may be, I'll be happy to dig further into this to see what's going on. Please keep an eye on your inbox in the top right corner of the page for my private message.