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Posts: 1
Registered: ‎07-07-2021

Birthday Coupon Exclusions

Hello! I recently received a 10% birthday coupon and am considering buying a laptop. However, one of the laptops I'm interested in doesn't show the offer. They're all the same brand in the same product line, and none are currently on sale, so I'm not sure why the one is excluded.

 

The item in question is the following: https://www.bestbuy.com/site/asus-rog-zephyrus-g14-ga401-wqhd-2560-x-1440-32-gb-ram-1-tb-ssd/6469380...

 

While some others I'm looking at that the coupon DOES work on are:

https://www.bestbuy.com/site/asus-rog-zephyrus-15-6-qhd-gaming-laptop-amd-ryzen-9-16gb-memory-nvidia...

 

and 

 

https://www.bestbuy.com/site/asus-rog-zephyrus-14-gaming-laptop-amd-ryzen-9-16gb-memory-nvidia-gefor...

 

 

Is there any reason the first one doesn't allow the coupon, or if it's unintentional, is it possible to fix the issue?

 

Thank you!

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Registered: ‎10-10-2012

Re: Birthday Coupon Exclusions

Good afternoon, moosecat,

 

Welcome to the Best Buy forum, and Happy Birthday!!!

 

A cake, balloons, presents, family, friends, and a coupon offering 10% off a single item.  That sounds like a decent birthday if I do say so myself.  I tested each of the three laptops you included above against the birthday coupon and the 10% savings was applied to two of them but not the laptop you have your eye on even though they're all very similar.  I've got a feeling it has to do with when the coupon was sent out and when that laptop was made available.

 

We sent the birthday coupon for July on 6/24, which was only a couple days after the laptop was first made available (6/22), and while we do our best to make sure the coupon is up-to-date, the timing of this laptops release may have left it off the list of eligible SKUs.  I'd expect it to be updated for the August coupons.  I'll be sending you a private message shortly to discuss the matter further, which you can read by clicking on the envelope icon at the top of the page.

 

My Best Buy™ Birthday Coupon - FAQ

 

Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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