Points, Policies & Certificates

[aldotsk]

My birthday was 28th of January.

I was trying to file all of my receipts and order confirmations from last month of January and I realized that none of the discounts were applied when I made sure I clicked it and purchased it.

It also had 10% applied to the item but I didn't realize that the item was charged into my card without having 10% on it.

Why was this happening? And is it even possible to get some kind of make up for this site's error?

[Allison-BBY Social Media Specialist]

Hello, aldotsk, and welcome to our online community!

Thank you for reaching out to us on our forum, and happy belated birthday! While I'm thrilled to hear you were one of the randomly selected members to receive this birthday coupon, I can understand wanting to check on your orders to make sure it was correctly applied. After clicking on the coupon and adding an eligible item to your online shopping cart, you should have then seen the coupon displayed on the final page during checkout.

I'll need to gather a few details from you in order to see what might have happened with your recent purchases. To start, please send me a private message including your full name, email, and phone number. You can find the blue option to message me to the right of my name below.

My Best Buy™ Birthday Coupon - FAQ

Happy to help,