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Posts: 3
Registered: ‎09-28-2014

Bestbuy rewards help

How do the rewards points work for movie preorders?i ask because some of the movies I’ve preordered the points were awarded a few days later and other movie preorders I still have not received the points.I was guessing they posted once the movie shipped but that’s not my experience. Just an example the new marvel movie i purchased on 4/29/18 and the site shows points were issued on 4/29/18. I purchased The incredible 2 on 7/7/18 but those points weren’t issued. Thanks for any clarification. I also can’t ever seem to get the online points missing page to work
Posts: 10,583
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Registered: ‎01-03-2013

Re: Bestbuy rewards help

Hi there Puskasc, 

Welcome to the forum and thank you for reaching out about your points for movie pre-orders! Points for pre-orders, be it movies or video games, can be a tricky scenario to navigate, so I would be happy to provide some insight. 


Points are typically awarded in 15-20 days after purchase. For pre-orders, this would be after fulfillment of the pre-order. You should also keep in mind that your spending would be credited to the year in which it was pre-ordered, should there be a new year between when you pre-order and fulfillment. 

If you're still not seeing your rewards for what you pre-ordered on July 7, please let me know! You may want to check not only your fulfillment date, but your pre-order date for the points. 

I hope this helps! 

Tasha|Social Media Specialist | Best Buy® Corporate
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