04-09-2021 10:06 PM
Solved! Go to Solution.
04-10-2021 11:43 AM
Thank you for taking the time to reach out to us here on our community forums. I know I do almost all of my shopping online and can understand wanting to get this fixed as quickly as possible. I would be glad to help you take a closer look into this to see what I can do to help.
I appreciate you providing some details about the troubleshooting steps you have taken so far. I do have a few questions so I can determine the best way to assist you moving forward. Which internet browser are you using? Is it's default language set to English? Do you use a VPN or ad-blocker when visiting our website?
I look forward to hearing back from you so I can continue to review this for you.
04-10-2021 05:27 PM
Hi there, Rforcier,
Thank you for taking the time to follow up with me. I'd like to take a closer look at your My Best Buy account to make sure there aren't any issues on our end that may be causing this. I will need to gather a bit more information in order to do so.
I'll be sending you a private message with some more details. You can check your inbox by clicking on the orange envelope in the top right of your screen after logging into your forum account.
I'll keep an eye out for your response!