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Posts: 2
Registered: ‎04-09-2021
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Bestbuy login

I am unable to login, due to not receiving the verification code email. I have tried using multiple browsers on 2 different pc's as well on phone. I have checked spam folder, as well as cleared browsers histories. On phone I have removed app and reinstalled. What else can I do?
Posts: 6,425
Topics: 218
Kudos: 500
Solutions: 326
Registered: ‎08-21-2017

Re: Bestbuy login

Welcome, Rforcier,

 

Thank you for taking the time to reach out to us here on our community forums. I know I do almost all of my shopping online and can understand wanting to get this fixed as quickly as possible. I would be glad to help you take a closer look into this to see what I can do to help.

 

I appreciate you providing some details about the troubleshooting steps you have taken so far. I do have a few questions so I can determine the best way to assist you moving forward. Which internet browser are you using? Is it's default language set to English? Do you use a VPN or ad-blocker when visiting our website?

 

I look forward to hearing back from you so I can continue to review this for you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎04-09-2021

Re: Bestbuy login

On my 2 pc's I use ms Edge as well a chrome. On my phone I have tried samsung internet, chrome as well as the best buy app. I am not aware of any adblockers are on and I do not use vpn
Posts: 6,425
Topics: 218
Kudos: 500
Solutions: 326
Registered: ‎08-21-2017

Re: Bestbuy login

Hi there, Rforcier,

 

Thank you for taking the time to follow up with me. I'd like to take a closer look at your My Best Buy account to make sure there aren't any issues on our end that may be causing this. I will need to gather a bit more information in order to do so.

 

I'll be sending you a private message with some more details. You can check your inbox by clicking on the orange envelope in the top right of your screen after logging into your forum account.

 

I'll keep an eye out for your response!

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!