Points, Policies & Certificates

[gowthe]

Hello,

I placed an order and the delivery person didn't call the buzzer or the phone and just left. I used a reward certificate and it's not appearing on my account again. I contacted bestbuy chat support and they acknowledged it's their fault but I lost my certificate. Can someone please help? 

Thanks. 

[JoshU-BBY Social Media Specialist · Accepted solution]

Hello, gowthe,

Thank you for reaching out to us on the Best Buy Forums!

I had some trouble with my certificates last year, it was quite frustrating. I would be happy to look into this for you. Can you send a Private Message with the information below? I would love to see what our options for assistance may be! You should be able to send a Private Message by clicking the button to the right of my signature below!

• Name
• E-mail Address
• Phone Number

[ETP]

Same here! 9 days and counting!

[ETP]

Has anyone got their cancelled certificates back?

[ETP]

Latest story is 15 days. It appears to be a slow roll on this item and I am sure this is going to drag out.

[Riley-BBY Social Media Specialist]

Hello, ETP.

Thank you for reaching out to us via Forums about your situation. 

We have seen your private message about your situation and we have responded. When you can please reach out to us as soon as possible. 

Thank you,

[kitefite]

good luck it's been well over 3 weeks for me and still no points from cancelled order..

apparently there's a "known" issue with their backend (ie they F-ed up things from this Feb 14th change .. as usal untested changes of code pushed to production and now we have this nightmare scenario).. but yeah that's the answer i been getting from calls, chat, support forum and filing a BBB complaint. 

It's a "known" issue with no actual time line or estimate of when they will fix it.. i have a very very strong suspicion that they are going to just give this vague answer and never fix it.. dangle a month or two and hope the people with lost points get lost themselves and go shop elsewhere... 

fyi i have lost 59500 (equivalent of $1190) so yeah .. you bet i'm salty and upset and have filed BBB complaint.

[wkkunkle]

---

@kitefite wrote:

good luck it's been well over 3 weeks for me and still no points from cancelled order..

apparently there's a "known" issue with their backend (ie they F-ed up things from this Feb 14th change .. as usal untested changes of code pushed to production and now we have this nightmare scenario).. but yeah that's the answer i been getting from calls, chat, support forum and filing a BBB complaint. 

It's a "known" issue with no actual time line or estimate of when they will fix it.. i have a very very strong suspicion that they are going to just give this vague answer and never fix it.. dangle a month or two and hope the people with lost points get lost themselves and go shop elsewhere... 

fyi i have lost 59500 (equivalent of $1190) so yeah .. you bet i'm salty and upset and have filed BBB complaint.

---

The new terms and conditions from 2/14 state you FORFEIT your certificates now if you return an item purchased with a certificate (there is no more refunding of points).

Of course, they fail to think out scenarios lke orders they cancel or purchases that occurred and were returned BEFORE the 2/14 change to terms was made.

And now they are taking away one of the only support avenues for speaking to a representative that is not overseas with these forums being decommissioned on March 20.  It's really like they are tyring to have the worst service possible anymore.

Good luck.