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Posts: 2
Registered: ‎10-09-2020
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Bestbuy Cancelled Order and I lost my Reward Certificate

Hello,

 

I placed an order and the delivery person didn't call the buzzer or the phone and just left. I used a reward certificate and it's not appearing on my account again. I contacted bestbuy chat support and they acknowledged it's their fault but I lost my certificate. Can someone please help? 

 

Thanks. 

Posts: 122
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Registered: ‎11-24-2021

Re: Bestbuy Cancelled Order and I lost my Reward Certificate

Hello, gowthe,

 

Thank you for reaching out to us on the Best Buy Forums!

 

I had some trouble with my certificates last year, it was quite frustrating. I would be happy to look into this for you. Can you send a Private Message with the information below? I would love to see what our options for assistance may be! You should be able to send a Private Message by clicking the button to the right of my signature below!

 

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Josh|Social Media Specialist | Best Buy® Corporate
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