Points, Policies & Certificates

[P33Di]

Hello, I recently made a few purchases, it shows me the points awarded for the items I purchased but it’s still showing up as 0 even though it’s been more than 15 days. I tried calling BestBuy support and they told me I have to wait for the another team to check on my account well it’s been 5 days and still no call or email.

[Trey-BBY Social Media Specialist · Accepted solution]

Good Evening, P33Di.

Welcome to the Best Buy Forums!

Thank you for reaching out. I'm sorry to hear that you are having issues with your account. I'd love to help. Please send me a private message with your full name, number, and email so that I can better assist you. You can send a private message by selecting the blue "Private Message" button to the right of my signature. I am currently heading out of the office for the day, but shall return tomorrow morning to assist. Looking forward to speaking with you then.

Kind regards,

[P33Di]

Hello, maybe someone else can help me ? I have not received a reply from Trey.

[P33Di · Accepted solution]

I spoke to customer service and was told to wait for the system to update. Thanks.