02-06-2019 10:19 AM
Somehow, Best Buy has the incorrect name associated with my online acct.
My email and phone numbers are correct, but the name is not, and the address WAS in Colorado. (I managed to change that)
I've tried to get internal tech support, if that's what you call it, to fix it and they can't. Do we have to completely delete the account so I can make a new one?
02-06-2019 11:42 AM
Hello, and welcome to the forum, sjohnsontx!
Thank you for reaching out to us regarding the name reflected on the BestBuy.com account you have been using. Ensuring your information matches definitely helps ensure a smooth experience, and it would be disconcerting if the name wasn't yours.
As we take name updates quite seriously to ensure customer privacy, this is not an update that would be taken lightly or able to be made on the customer end. I would be happy to review this further with you, so I am sending you a private message. Please keep an eye on your inbox in the top right corner of the page.