Points, Policies & Certificates

[Kohan]

I've had a, Buybuy.com account name & lost it, which is alright. But when I went in a BB store a few years ago I had my mother with me, unfortunately they used her name, even when I told them to use mine. I've hesitated to use my BB online account because of this for years. Having to self quarantine lately, I've been in need to use, Best Buy online once again.

I like to browse items online without my mothers name showing. Also, I've done curbside pickup, but it has, again my mother's name on it. I'd really like my, Best Buy Name changed to my own. Please get in contact with me, I'd like to correct this.

[Tasha-BBY Retired: Social Media Specialist]

Hello, Kohan, 

Welcome to the forum, and thank you for connecting with us regarding the name reflected on your My Best Buy account. I know having my mother's name reflected on the account I primarily use would be most frustrating for me as well, so I understand why you would want this changed. 

With that said, as mentioned in our post below, we're only able to change the name on an account under certain circumstances. Furthermore, under our Privacy policy, we would consider the person originally registered to the account as the owner. I would like to take a closer look at this though, so please keep an eye on your inbox in the top right corner of the page for the private message I'm sending your way. 

How do I update my My Best Buy™ information?

Sincerely,

[Kohan]

Alright, thanks for contacting me. I'm the original owner of the BB, account. My forum email is the same one I'm using for BB, online account.

My name is, Matthew, & I have myself down as the item pickup person. My current phone number is linked to my account. I even ordered a game this month.Id like to have my name changed to, Matthew.

I had a second account with Best Buy, with the same email with a card, unfortunately I have nether the password or card.

[Tasha-BBY Retired: Social Media Specialist]

Hello, Kohan, 

Thank you for following up. Please know that ownership of the membership would be determined by the original name provided at registration. Should you like to respond to the private message I sent you a couple weeks ago, I would be delighted to review this further with you. 

Thank you,