Points, Policies & Certificates

[Tdenardo]

I had a birthday coupon. Went to redeem it. Didn’t buy anything. Tried to redeem again and not it says it was used but it wasn’t. Customer service said no one will help me because there is no “coupon “ department and I’m out of luck. Is there anyone out there who can help?

[AndrewB-BBY Social Media Specialist]

Hi there, Tdenardo,

Thank you for stopping by our community forums and Happy Birthday! It's always a great surprise to get a coupon like this and I know I would want to make sure I was able to use it if I were in the same position. It sounds a bit strange that you didn't use this coupon and can't use it. I'd be glad to see what options we may have to help.

I'd like to start out by reviewing your My Best Buy account and will need a bit more information. Can you please send me a private that includes your:

Full name

Email address

Phone number

You can send me a private message by clicking the blue button at the bottom of this post across from my name. I'll keep an eye out for your message.

[Tdenardo]

Sent you a message. It’s about this and more I need to discuss

[Alyssa-BBY Retired: Social Media Specialist]

Thank you for providing our team with that update, Tdenardo! I understand you had some other concerns in addition to this, and I would be more than happy to lend an ear and assist however possible. I'll be following up with your private message in just a moment to offer additional support. 

Best Regards,