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Posts: 1
Registered: ‎04-12-2021

Best Buy Rewards

My email was linked to some guy's rewards account that I do not know so I contacted Best Buy support and the representative stated that he unlinked my email from the guy's account and will submit a ticket to have my purchases transferred to my rewards account. It was suppose to take 7 days from March 17, 2021 the day I purchase my desktop computer. The problem still has not been resolved and I have talk to several representatives as well as supervisor who all guaranteed me in every call that the issue will be resolved in 7 days. The last day I called which was three days ago, i was on the phone for two hours trying to get this resolved. I was transferred from departement to department, put on hold and after holding for 40 minutes the line was disconnected. How can I contact Corporate to file a complaint and get this matter resolved.

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Registered: ‎02-08-2019

Re: Best Buy Rewards

Hey, mbrailsf1,

 

Thanks for reaching out. I'm sorry to hear that your rewards account was tied to someone else's, and that you've been having a difficult time getting help for this. This doesn't sound like the service that we strive for, and I apologize for any inconvenience here.

 

So that I can take a closer look into this, please send me a private message, utilizing the link in my signature below, with your full name, email, and phone number. 

 

Best,

 

Meg|Social Media Specialist | Best Buy® Corporate
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