Points, Policies & Certificates

[bremurray8]

I am trying not to be frustrated with Best Buy as I have been a faithful customer for a long time.  I spent over 2 1/2 hours on the phone today for something that seems so simple for me but no one can assist me with.

I am a Best Buy Elite member and am enrolled in the student program.  I ordered a computer for my duaghter for college about a week ago.  It was $100 off with the student discount.  I though I could add my $110 rewards as well, but when I did it removed the $100 student discount.  I thought I reversed it, but I didn't. The computer was $100 off automatically but instead I wasted $110 of my rewards and did not use the automatic $100 off.  I just want the student discount to be reapplied and to receive either a$100 rewards back, or a gift card or something.  I just wasted all my rewards that I have earned using my Best Buy Credit card and lots of purchases.  The only suggestion was to return the computer and get a refund and the rewards returned and then buy the computer again.  The computer is now sold out so I am unable to do that.  No One can help me.  So frustrated as a loyal Best Buy customer.

[AndrewB-BBY Social Media Specialist]

Good morning, bremurray8,

Welcome to our community forums. As both a student and a My Best Buy member I know I would want to get the best deal possible if I were in your shoes.

While we would be unable to change the payment used on an order once it has been completed, I would like to take a closer look at this to see what options are available to assist you moving forward. To begin, I will need a bit more information about your My Best Buy Buy account. Can you please send me a private message that includes your:

Full name
Email address

Phone number

Order number

You can send me a private message by clicking on the blue button at the bottom of this post. I look forward to hearing back from you so I can continue to review this.

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