Points, Policies & Certificates

[Frisbee06]

Has anyone experienced difficulty in receiving a rewards certificate?  Last summer I received an email stating if I used my Best Buy credit card for 5 purchases outside Best Buy for a minimum purchase of $20, I would receive a Best Buy reward certificate for $50.  I did so last July yet failed to receive the reward.  I called in December, was given a reward certificate # after being bounced around to three different departments & on the phone for 45 minutes.  I called back again this month & was once again given the run-around.  Ultimately they said my claim was denied.  I never received notice this was the case until I called again.  I realize it is only $50, but I invested far too much time to simply give up my quest to get what I am owed.  I write here to see if anyone else experienced this.  Plus I am now severing all ties in purchasing from Best Buy.  The effort I spent to be stymied at ever turn is ending my relationship with Best Buy.  There are other places that will gladly accept my money.  I have always had great Customer Care in the store when buying a computer, TV, dishwashers and Sonos speaker but there should be consistent Customer Care Standards. Crazy the loss of my future business for a mere $50.  so long Best Buy!!  Bruce {removed per forum guidelines}

[Allison-BBY Social Media Specialist]

Hello, Bruce, and welcome to our online community!

Thank you for posting on our forum for support. While I'm thrilled to hear you've turned to Best Buy for your tech and appliance purchases in the past, it's concerning to learn about the experience you recently had with a promo offer. I hate to hear that your recent customer service and reward experience may deter you from choosing to shop with us in the future. I'd like the chance now to see how I can help.

To start, please send me a private message including your full name, email, and phone number. You can find the blue option to message me to the right of my name below.

Regards,