01-03-2019 08:13 PM
01-04-2019 02:00 PM
Welcome to our forums. It sounds like there may have been some confusion surrounding the expiration of your reward certificate when you were originally making your purchase, and I’m sorry to hear it’s resulted in your certificate expiring sooner than you were anticipating.
To clarify, reward certificates issued to your account are typically valid for 60 days once they’ve been issued, unless otherwise noted on the certificate. I apologize if this wasn’t explained more clearly at the time of your purchase, but if you have any other questions regarding the expiration of reward certificates, this FAQ article may provide additional insight.
With that said, I’d like to review the status of your reward certificate further, and to do so, there’s a few pieces of private information I’ll need to gather from you. I’ll be sending you a private message to gather the information I’ll need in a bit, which you’ll be able to read by clicking on the orange envelope in the upper right-hand corner of your screen.
Speak to you shortly,