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New Member
Posts: 1
Registered: ‎01-03-2019

Best Buy Rewards Certificate

Hi,

I just tried to use my rewards certificate and found out it had expired. I thought when I was given the option to choose between financing and the rewards certificate on the day I made the purchase and received the rewards I was told that the expiration on the rewards was the same timeline as the financing. I am extremely disappointed, especially considering I was going to use the rewards to purchase a large appliance for my new home and that I would have just financed my previous purchase to combat the requirement to make the full payment all at once in lieu of the possibility of losing the rewards in 60 days.

Can you please consider extending its validity period?

Thank you in advance.
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Posts: 2,826
Topics: 20
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Solutions: 160
Registered: ‎11-29-2016

Re: Best Buy Rewards Certificate

Hi Twright2300,

 

Welcome to our forums.  It sounds like there may have been some confusion surrounding the expiration of your reward certificate when you were originally making your purchase, and I’m sorry to hear it’s resulted in your certificate expiring sooner than you were anticipating.

 

To clarify, reward certificates issued to your account are typically valid for 60 days once they’ve been issued, unless otherwise noted on the certificate.  I apologize if this wasn’t explained more clearly at the time of your purchase, but if you have any other questions regarding the expiration of reward certificates, this FAQ article may provide additional insight.

 

With that said, I’d like to review the status of your reward certificate further, and to do so, there’s a few pieces of private information I’ll need to gather from you.  I’ll be sending you a private message to gather the information I’ll need in a bit, which you’ll be able to read by clicking on the orange envelope in the upper right-hand corner of your screen.

 

Speak to you shortly,

SeanM|Social Media Specialist | Best Buy® Corporate
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