Points, Policies & Certificates

[JM95]

Hello, I recently received two reward emails and can't redeem either of them. When I checked my account on Bestbuy.com it doesn't show anything. Kinda confused on what steps to take now.

[Allison-BBY Social Media Specialist]

Hi, JM95, and welcome to our online community!

Thank you for posting on our forum for support. We wouldn't want you to miss out on redeeming any of your rewards, and I'm hoping I can help with this issue you're facing now. We definitely want to make sure everything is in order with your account!

To start, please send me a private message including your full name, email, phone number, and My Best Buy membership ID. You can find the blue option to message me to the right of my name below.

Regards,