02-03-2019 04:48 PM
I don't know how else to say this but I'm very angry over a purchase I made in a local Best Buy store back in October and the points from my purchase have not been added to my account.My phone number, which is attached to this account, has never been used on Best Buy by myself and nothing I can think of can explain why my purchase doesn't appear as points on this account.
Could someone from Best Buy reply to this because I don't know what to do about this.
Solved! Go to Solution.
02-04-2019 12:09 PM
Hi there Nikkai,
Welcome to the forum and thank you for reaching out to us regarding your October purchase that didn't make it onto your My Best Buy membership.Generally speaking, adding a purchase to your membership, provided it was made after registration, should be a pretty simple process. We even have the Report Missing Points tool handy on BestBuy.com for such instances. For more details on this tool, please feel welcome to check out the post below.
I would be happy to take a closer look at things. Please keep an eye on your inbox in the top right corner of the page for my private message.
02-05-2019 11:53 AM