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Posts: 5
Registered: ‎02-03-2019
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Best Buy Purchase, My Rewards Points Still Missing in Action

I don't know how else to say this but I'm very angry over a purchase I made in a local Best Buy store back in October and the points from my purchase have not been added to my account.My phone number, which is attached to this account, has never been used on Best Buy by myself and nothing I can think of can explain why my purchase doesn't appear as points on this account.

 

Could someone from Best Buy reply to this because I don't know what to do about this.

Posts: 11,132
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Registered: ‎01-03-2013

Re: Best Buy Purchase, My Rewards Points Still Missing in Action

Hi there Nikkai, 

 

Welcome to the forum and thank you for reaching out to us regarding your October purchase that didn't make it onto your My Best Buy membership.Generally speaking, adding a purchase to your membership, provided it was made after registration, should be a pretty simple process. We even have the Report Missing Points tool handy on BestBuy.com for such instances. For more details on this tool, please feel welcome to check out the post below. 

 

How Do I Report Missing My Best Buy™ Points?

 

I would be happy to take a closer look at things. Please keep an eye on your inbox in the top right corner of the page for my private message. 

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 5
Registered: ‎02-03-2019

Re: Best Buy Purchase, My Rewards Points Still Missing in Action

Thanks for the help, Tasha. Smiley Very Happy

Posts: 11,132
Topics: 134
Kudos: 294
Blog Posts: 20
Solutions: 529
Registered: ‎01-03-2013

Re: Best Buy Purchase, My Rewards Points Still Missing in Action

Hi there Nikkai, 


You're incredibly welcome. I'm glad I was able to assist you with this inquiry. 

 

Cheers!

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!