Points, Policies & Certificates

[alu2008ster]

Hi,

I made an online purchase for store pickup and applied my $5 rewards certificate to my order. Later I wanted to buy a different item so I called customer service to check if I would get my $5 reward certificate back if I canceled the order. I was told that I would receive it back in approximately 48 hours.

So, I went ahead and canceled my order and now my rewards certificate shows $0. I see no information in the order that tells me that my $5 certificate will be returned to me. Please help!

My order # is {removed per forum guidelines}

The certificate on the order now shows the following information after I canceled the order. The certificate was for $5

Reward Certificates

{removed per forum guidelines}

$0.00

Thanks in advance for your help.

[Deysha-BBY Social Media Specialist · Accepted solution]

Hello, alu2008ster,

Welcome to the forums!

I appreciate you taking the time to reach out to us regarding your rewards certificate. Generally, they go back to your account within 48 hours. I am happy to look into this for you.

Please, private message me with your full name, phone number, and e-mail address. To send it, click on the blue button next to my signature. I look forward to hearing from you.

Regards,