Points, Policies & Certificates

[lcolonna23]

I have emailed, messaged, and been transferred from one department to the following more times than I can count. Again and again, I was told "I'm sorry, sir, but our department can't help you - let me transfer you to a different department". Of course, the next department says they can't help me, and on and on it goes. 

What's weird is that whenever I ask to speak with a manager, I'm told that a) one is not available or b) they can't help you as you're in the wrong department so why are you insisting on speaking with one, sir!?". Of course, no one ever calls me back. I'm done with BB as many others are also posting on these forums. 

First, I will send my remaining $260 in rewards and then I'll call the BBB about Best Buy's failure (refusal?) to escalate my issue.

Finally, I couldn't have been nicer. I've worked in customer service so I know how hard a job it can be. With that said, I don't think it's the fault of customer service, this is a corporate issue. They don't care anymore...

I will be shopping at Amazon from this point forward. So much for enriching lives through technology.

[hockeycanuckjc Community Veteran]

What exactly do you need help with? You need to be more specific. I see your frustration but an explanation of the situation at hand would be helpful. 

[lcolonna23]

I couldn't be more clear. I need to speak with a manager at Best Buy. Thanks for your input.

[hockeycanuckjc Community Veteran]

So is your complaint about customer service or goods or services rendered? If it's a problem about a product or the way it was delivered be sure to incldue that here. 

[lcolonna23]

Best Buy Customer service is aware of my issues. It is in their notes. They read my emails, and they have access to my notes. My initial post here on the forum was, so to speak, "the last straw." 

I can't waste any more time being sent from department to department. I can't waste any more time waiting for their phone calls.

While I appreciate your help, this is not a Super User issue. Thanks so much for your support - very kind of you.

[JasonT-BBY Social Media Specialist]

Hey there!

I understand your concern with everything. If you would like to discuss anything further, please send me a private message.

Regards,

[lcolonna23]

Nope. I’m still waiting for someone to contact me. It’s been more than a month since part of my order wasn’t delivered. I’ve heard nothing. Not a word. Despite my numerous calls, chats, and posts.

[April-BBY Social Media Specialist]

Hello, lcolonna23.

Thank you for being a member of the Community Forums! We are happy to have you here with us. Of course, I do wish you were reaching out under happier circumstances. It is never ideal to have part of your order missing. I'm sure I too would be seeking answers in such a situation. I would be happy to take a look.

To get started, please use the blue button next to my signature to send me a Private Message. Please be sure to include your name, phone number, and email. If you have that order number available, please feel free to send that over as well. Thanks!

All the best,