Add Product

Search Results:

Reply
Highlighted
New Member
Posts: 4
Registered: ‎02-18-2020

Best Buy Credit Card - first purchase - only got 5% rewards

Hello -

 

I made my first Best Buy purchase on Jan 25th 2020.

 

I was supposed to earn 10% rewards on my purchase, as it was the first purchase made on the card.

 

Instead, I received only ~5% rewards in my email yesterday (Feb. 17).

 

When I telephoned for help with this they noted that it's "because I have to take delivery of the items to get my extra 5% in rewards".

 

Two questions:

  1. I'm not super clear why I'd have to wait for delivery to get the extra 5%, especially when the charge has posted and I've paid the balance? Why did 5% of it post, and the other 5% did not? I'd really love a double check that something else hasn't gone wrong, and when delivery occurs I will get the rewards posted ASAP (especially so I don't have to call back and wait on hold Smiley Sad )
  2. I spent well over the threshold to achieve elite status but my account still shows no status? I ask since I'd like to be able to bank the rewards as opposed to have to consume all of them right away, which I understand requires the status?

 

Possible to get some help checking into this, please?

 

Thanks so much.

Highlighted
New Member
Posts: 4
Registered: ‎02-18-2020

Re: Best Buy Credit Card - first purchase - only got 5% rewards

Adding a bit of context (couldn't edit my post):

  1. Purchase was in-store (with Magnolia)
  2. "Delivery" is Magnolia coming to install the purchased items (i.e wasn't bestbuy.com)
  3. Purchase was no financing/special offer, expilcitly selected/opted for 10% rewards.

Thanks so much!

Highlighted
Posts: 2,415
Topics: 100
Kudos: 245
Solutions: 113
Registered: ‎10-19-2017

Re: Best Buy Credit Card - first purchase - only got 5% rewards

Good morning, sbforums,

 

Welcome to the Best Buy forum and thank you for taking the time to reach out to us with your questions regarding point on your first My Best Buy credit card purchase. The My Best Buy program combined with your card can be a great way to take advantage of Best Buy deals on the latest tech. We’re happy that you’ve joined us!

 

Regarding rewards status, it’s my understanding that if a Best Buy purchase puts a customer over the Elite or Elite Plus threshold, status will typically update around 20 days after the purchase; for Magnolia purchases, in my experience, the time it takes to update is closer to 30 days. With that said, if your delivery is scheduled out, updates to your account, including posting points, may be delayed until after the delivery. I’d be more than happy to take a closer look at your account to see what I can find out about your purchase and point to ensure that you receive the right amount. To get started, I’ll need your full name, phone number, and email address. Keep your information secure by using the “private message” option in my signature below this post.

 

Thanks,

Kayla|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Highlighted
New Member
Posts: 4
Registered: ‎02-18-2020

Re: Best Buy Credit Card - first purchase - only got 5% rewards

Thank you! I will PM you my info.