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New Member
Posts: 2
Registered: ‎01-17-2019

Best Buy Credit Card Sign up Discount 10%

[ Edited ]

Hi

 

on 01/06/2019 I purchased a washer and dryer at the Cary NC Best Buy Store for a total of $1,865/58. I was told that if I sign up for the Best Buy credit card, I would be entititled for a 10%, which would be reflected on my account statement. 

 

My card arrived today, and when I logged in, no such discount is seen anywhere. I'm really really disappointed. If I knew this to be true, I wouldn't have signed up at all. 

 

Please help me resolve this.

 

Regards

Arjuna {removed per forum guidelines}. 

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New Member
Posts: 1
Registered: ‎01-17-2019

Re: Best Buy Credit Card Sign up Discount 10%

Unfortunately you were misled. My fiance is furious because they did the same thing to us. They flat out said you will get a 10% discount on this order and you will see the credit on your first bill. What they don't say is that the 10% is in rewards not an actual discount and there is nothing on your first bill regarding it.

 

Here is a response from an employee on another post:

"

 

While reviewing the offers available for our My Best Buy members it appears the offer is actually to get 10% Back in Rewards. I apologize if the agents and members of leadership may not have explained specific terms of the promotion at your local Best Buy to you. Usually these points can be seen on your end within 20 days of your purchase date within your My Best Buy purchasing profile. You’re welcome to review our FAQ for this promotion here, and the full terms of it on BestBuy.com under the My Best Buy tab. "

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Registered: ‎10-10-2012

Re: Best Buy Credit Card Sign up Discount 10%

Good morning Arjun,

 

Welcome to the Best Buy forum!

 

Who can't use 10% of something in one way or another?  Whether it is 10% off, 10% back in points, or an extra 10% in the laundry detergent bottle.  While we do occasionally send a coupon for 10% off a purchase to members who have a My Best Buy™ credit card, the only widespread promotional offer we currently have that involves 10% is 10% back in points.  That offer has been ongoing for at least three years.  I took advantage of the offer when I upgraded to the iPhone a couple years ago.  To my knowledge, we have never offered cashback with the use of a My Best Buy™ credit card.

 

A member can qualify for 10% back in points by using a newly approved My Best Buy™ credit card with standard financing.  Only purchases made during the day the new card is first used would be eligible.  It can generally take up to 20 days for points from an eligible purchase to officially post to a member's rewards account.  Those points can then be converted into certificates, which can be redeemed in-store or on BestBuy.com.  You would want to login to your rewards account on BestBuy.com to view any awarded points or certificates.  If the purchase in-question was processed on 1/6, then points may not post for another week or so.

 

I am not sure if there was miscommunication or a misunderstanding but we should be making sure that each member is provided accurate information before, during, and after their purchase.  The My Best Buy™ program has a lot of complex pieces and there are times where I may not be certain about an answer to a question but there is always time to find the answer.  I would like to review your rewards account with you in additional detail to ensure it is up-to-date and to see if you have any other questions, so I will be sending you a private message shortly.  You can read private messages by clicking on the envelope at the top of the page.

 

10% Back in Points on your First Purchase

 

Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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Registered: ‎10-10-2012

Re: Best Buy Credit Card Sign up Discount 10%

viribombom38,

 

I can see you have sent Tasha a private message.  Since Tasha is out of the office today, so I will be replying to it shortly.

 

Thank you!

Derek|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎01-17-2019

Re: Best Buy Credit Card Sign up Discount 10%

Hi Derek

 

Thank you for your reply, but it does not answer the specific issue.

 

Firstly, when I bought the washer/dryer, I never needed a credit card. I signed up for the Best Buy credit card, since your agent suggested I do because I would get a 10% off on the first purchase on the bill. That wasn't honored. 

 

Secondly, your general explanation of rewards/points is not helpful because I know how it works and in the end, if there was a 10% discount as the agent suggested, then I will receive almost $150 in a discount. But rewards pooints for the transction is 4343 points, which translates to $86. So why I feel being 'cheated' should be clear to anyone Smiley Indifferent

 

It's sad, but thats whats it is. 

 

-Arjuna.  

 

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Registered: ‎10-10-2012

Re: Best Buy Credit Card Sign up Discount 10%

It looks like you replied to the private message I sent you, which I will reply to shortly.

 

Thank you!

Derek|Senior Social Media Specialist | Best Buy® Corporate
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