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Posts: 1
Registered: ‎01-11-2023

Best Buy Credit Card 10% Coupon Not Working

I was recently approved for a Best Buy Visa credit card and was emailed a single use 10% off coupon when paying with my new credit card.  I tried to use this coupon code to purchase a TV and soundbar, but got two errors:


"Sorry, we didn’t recognize this promo code. Please make sure it’s valid and not an in-store only promo.

**Sorry, we couldn’t verify the information you provided.** Please try again."
I tried again with different items, on sale, not on sale, but nothing seems to work.  Every dollar count nowadays, so I would like to get some assistance with getting this coupon to work. 
Thanks much in advance.
Posts: 299
Topics: 7
Kudos: 48
Solutions: 16
Registered: ‎11-08-2021

Re: Best Buy Credit Card 10% Coupon Not Working

Hello, silcoxjh,


Welcome to our forums! I watch my finances closely, so I completely understand wanting to get the best price possible.

I’ll be happy to take a closer look into this matter and offer any additional assistance I can, however, I’m hoping you can provide me with a few pieces of additional information before I’m able to do so.  If you could use the blue “Private Message” button in my signature to send me:


  • Your first and last name
  • Your phone number
  • Your email address
  • Your order number


This should be enough for me to begin my research, and hopefully get you the assistance you’re looking for.


Aaron G|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Posts: 3,470
Topics: 62
Kudos: 131
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Registered: ‎10-19-2017

Re: Best Buy Credit Card 10% Coupon Not Working

This topic has been moved to our My Best Buy board under Points, Policies, & Certificates for further moderation.