Points, Policies & Certificates

[cconcepc373]

Hi, 

I did not receive gift certificate even if I availed of promo last Oct 2020. Please advise. Thanks

[AndrewB-BBY Social Media Specialist · Accepted solution]

Good morning, cconcepc373,

Thank you for taking the time to stop by our community forums and reaching out regarding this promotion. It's always great to have a gift card around so I could understand wanting to make sure you receive this. I'd be glad to help you take a look into this to see how I may be able to best assist you. 

Generally, these e-gift cards are sent out three to four weeks after this promotion has ended. In some cases, they may be filtered out of your inbox and into your Spam, Junk and Promotion folders. If you still can't locate this, I'd like to review your account history.

I'll need to gather a bit more information to do so and will be sending you a private message shortly. To check your inbox, you can click on the orange envelope in the top right corner of your screen after logging into your forum account. I'll keep an eye out for your response.