03-02-2020 03:40 PM
Today, I received an email that $170 worth of my points were redeemed. I have not generated any certificates and this is the second time this has happened! I immediately logged in and changed my password, as well as setup 2-factor authentication, which I didn't even know BestBuy had implemented until now. How can I get my banked points back?
03-02-2020 04:17 PM
Good afternoon, coleworld06,
Welcome to the Best Buy forum!
I can imagine the alarm that may have gone off in your head after receiving notification emails that the points you had been banking were converted into certificates, especially if you hadn't requested them. Normally, the first thing I would suggest is for a member to reset their password; however, after a quick peek at your rewards account, it doesn't anything has been "stolen." A more likely explanation is that your previous tier status (Elite or Elite Plus) has officially expired, which means you would no longer have the option to bank points.
Every year, right around the end of February, those members that didn't requalify for Elite or Elite Plus status during the previous calendar year will see their tier status expire. If a member's status were to revert to core, then the option to bank would be lost and any active points in their rewards account would be converted into certificates down to the $5 level. A certificate will generally be valid for a period of 60 days unless noted otherwise on the actual certificate. I have provided a link to an FAQ below that should help answer other questions you may have about the tier expiration process.
You would have had between 1/1 - 12/31 during the 2019 calendar year to requalify for Elite status by spending $1,500 on eligible purchases or Elite Plus status by spending $3,500. Please keep in mind that sales tax and any portion of a purchase that is paid for with a gift card or certificate is excluded. If after a review of the FAQ and your rewards account you feel the certificates were issued in error, then please feel free to send us a private message by clicking here, and we will take a closer look at your rewards account.