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Posts: 1
Registered: ‎10-01-2020

Bad day at best buy

[ Edited ]
I would like to describe my day today at best buy. This incident happened with me today and I lost my $25 reward certificate and more importantly my precious office time.
I did a order {removed per forum guidelines} on best buy and used following rewards certificates:
Reward Certificate
{removed per forum guidelines}
Reward Certificate
{removed per forum guidelines}
Reward Certificate
{removed per forum guidelines}
Out of these certificates, $25 was an offer I got by spending my best buy card outside best buy. Somehow I didn't like the webcam and decided to return it same day but I was little concerned about the this $25 certificate because one of my friend told me that these types of rewards will not be refunded.
Anyways these are the events that occurred afterwards:
1. I went to the Cranberry Township, PA store to return the item. 
2. But before returning I asked the customer care representative that the $25 dollar certificate which I got as an offer will be issued back or not. If not then I would have kept the item since I don't wanted to loose the $25 value.
3. The representative assured me that I'll get the $25 certificate back and that he can see that information on the screen.
4. I went ahead and returned the item and I received an return receipt on my email but it only mentioned $45 in rewards back.
5. I immediately showed that email to the representative and he again assured me that I'll get the certificate back and told me to call 1-888-237-8289 if I didn't get the certificate back.
6. Now when the rewards were refunded I only got $45 back in my account.
7. I called the 1-888-237-8289 at around 3:30 PM EST and I got connected to a representative. She kept me on hold for 1 hour and again assured me that she is getting my account verified and that I will get the certificate back in my account.
8. After about 1 hour my call suddenly gets connected to someone else. That person did not have any clue why I got connected. he said that he will issue something for my trouble but then my call disconnected.
9. After about some times I again called and provided all the information to a representative. Again an 1 hour call.
10. She then connected me to rewards teams and representative told me that these kind of rewards cannot be refunded and I should go talk to the manager in the store where I got the wrong information.
Now I wasted time in the store where I got the wrong information. Then spent almost 3 hour on call and I'm again back to square one. I can't go to store specifically for this and waste more time.
This is the first time I have faced such a bad service from Best Buy. I always had best experience at best buy but I guess things are changing and I should be more cautious when I do shopping at best buy again.
If you can please refund my $25 certificate back.
Rak(my original name contains word not permitted here)
Posts: 6,667
Topics: 227
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Registered: ‎08-21-2017

Re: Bad day at best buy

Hello, Rak,


Welcome to our community forums. As a My Best Buy member myself, I know I would want to make sure I am getting the full use out of My Best Buy certificates. I appreciate you taking the time to let us know about your visit to your local Best Buy store.


As you mentioned, promotion My Best Buy certificates can not be refunded or reissued. With that said, I would like to make sure the management team at our Best Buy Cranberry location is aware of your experience since you have been unable to follow up with them. I will need some more information to do so.

Can you please send me a private message that includes your:


Full name

Email address

Phone number

Name of associate you spoke to

Date and time visited


You can send me a private message by clicking the blue button at the bottom of this post. I look forward to your response.

AndrewB|Social Media Specialist | Best Buy® Corporate
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