Points, Policies & Certificates

[Mustang88247]

Hello,

I opted in to a promotion that gave 10% back in rewards of a purchase was made during the selected time frame. We purchased a refrigerator during that time frame and I see a pending points of 3224. That is not 10% back. Can somebody help me? Thank you!

[Allison-BBY Social Media Specialist]

Hi, Mustang88247!

Thanks for reaching back out to us on our forum for support. It's great to hear you were able to take advantage of this awesome promotion, and I can understand your concern not seeing the rest of your points post for your refrigerator purchase.

While it can take up to 20 days after a qualifying order is delivered to see these earned points officially post, I'm happy to take a look into your account if you're still in need of assistance with this. To start, please send me a private message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name below.

Regards,

[Mustang88247]

I am having the same experience. I contacted Best Buy and a case number was created, and I contacted an admin on here. Unfortunately, the admin on here was unable to help me because he said to send a picture of the email that had the promotion in it. The email is deleted. I am still waiting to hear from Best Buy, and I will call him today.

but please let me know if you get this resolved! I too made a purchase after opting in to this promotion, and I only received 5% of the points. It was extremely difficult just to get this issue looked at by the higher ups! I have a feeling I'm going to be out of these extra points. Such a shame because it dissuades me to shop on Best Buy for large electronic purchases! 

Ricky 

[Derek-BBY Retired: Senior Social Media Specialist]

Good morning, Ricky,

It looks like Andrew provided a response to your inquiry via private message, and if you have any additional questions, then please also direct them to us via a private message.  You can either reply to Andrew's most recent response or click here.

Best Wishes,

[Mustang88247]

Hello,

I just wanted to post to the community and make everyone aware that when you opt into ANY promotion that is sent via email, please save the email. I opted into a 10% reward promotion and, unfortunately, deleted the email. Best Buy will NOT honor the promotion. They asked me to show them the email. The email
Is gone. When I initially spoke to a rep about it, she was able to pull up the promotion and read the terms. Why does Best Buy act like I may be trying to steal from them? I know they can see who receives these emails. Why not give the customer the benefit of the doubt and honor the promotion? I am very disappointed and this will lead to the cancelation of both Best Buy credit cards.

[Derek-BBY Retired: Senior Social Media Specialist]

I agree that it is a good idea to hang onto the emails you may receive with My Best Buy related promotional offers.  I'm not going to pretend like every offer we have is without flaws.  There are occasions where we may need to intervene to ensure a member receives the bonus they were offered, and to confirm a member was eligible for the offer they are claiming, we may request that a copy of the email be forwarded over.

The email potentially having been deleted doesn't just put a stop to the verification process though, as our My Best Buy team can confirm which rewards account IDs were eligible for a specific offer.  After you mentioned having deleted the email, we confirmed with our My Best Buy team that your ID wasn't eligible for the 10% back in points offer.  Please send us any other questions you may have in a private message here.

Best Wishes,