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New Member
Posts: 2
Registered: ‎05-24-2021

Apple Exclusion

So just purchased a couple thousand dollars worth of Mac's and just saw today that their is an Apple points exclusion. Kind of a bummer as I was considering moving my Apple business purchases to Best Buy. That will not be the case. I purchase around 8 iPads per year minimum and this year so far I think I have spent over $14,000 on Apple products only a couple of that to Best Buy. With more purchases to go. 

 

Because of this if you do any amount of Apple purchasing I would suggest anyone who reads this to contact Apple and try and setup an eccomerce account. You get 5 percent off all purchases all the time. Though sales are rare.Though you can also setup things like leases instead of purchasing.  With the occasional free airpods and what not. Otherwise use someone like B&H. The thing about Apple and B&H etc is they will give you a rep that will contact you. You can tell them what you want and they will put your orders together for you or even throw you a perk here or there. Don't see a reason to purchase them at this point from Best Buy. Seems kind of petty on Best Buy's part to exclude Apple. Especially when they don't go out of their way to provide extra support. Or good support for that matter.

 

Spent 2 hours on chat trying to get a price match and they wouldn't price match B&H ( Even though the employees in store do it all the time) because there isn't a physical location in my state. Im in the west coast all the way across the country. They then go on to list stores they can price match and literally say B&H. I Have the chat log from it. 

 

Anyways... If you want better support and you make business purchases look to an eccomerce account through Apple or an account with B&H or anyone else for that matter that isn't Best Buy for Apple purchases. Even Costco sells Apple now. So if Best Buy won't give a reason to buy Apple from them, just don't. 

Posts: 1,525
Topics: 68
Kudos: 280
Solutions: 66
Registered: ‎11-23-2018

Re: Apple Exclusion

Hello, doxology83!


Thank you for joining our online community and posting on our forum. I love Apple products, and I know I was curious about these purchases not being eligible for points as a My Best Buy member as well. I'm happy to share more information regarding this.

 

This exclusion has been in place since October 2019, but you can still earn points for Apple products when purchased on standard credit with the My Best Buy Credit Card. In addition, these purchases should still count towards reaching Elite or Elite Plus tiers if a different form of payment is used even if points are not awarded. More information about this can be found on our My Best Buy Benefits page. You can also read about local competitor price matching here.

 

Regards,

Allison|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎05-24-2021

Re: Apple Exclusion

I don't see anything about it rewarding points towards other tiers. I bought an apple tv a few weeks ago and it never added points into my tier points either. Just seems counterproductive because if Apple products gave points that would lead me to making more purchases at Best Buy, instead I am looking to other sources because of it. And now knowing that information am way less likely to make purchases of any sort at Best Buy especially considering my last experience with your customer service over a simple price match that they refused to do. But because I thought I would get points spent two hours trying to get my purchase through Best Buy. In fact got amazon to price match B&H and then have the rep match the amazon price. It was ridiculous. And now it is wasted time because I got no points or rewards. So no loyalty from Best Buy so not sure why I would show loyalty myself going forward. When I can get better service and customer experience from almost anyone else. The rewards system is the only thing that has kept me at Best Buy. All for not I guess.
Posts: 1,525
Topics: 68
Kudos: 280
Solutions: 66
Registered: ‎11-23-2018

Re: Apple Exclusion

doxology83,

 

After making a qualifying purchase, your points for the purchase should post to your account approximately 15 days after your Best Buy store transaction or your BestBuy.com shipping date. As mentioned, points for Apple products can only be awarded to Elite and Elite Plus members who use standard financing with their My Best Buy Credit Card. Even if another form of payment is used, the Apple product purchase should still count towards membership tier levels even if points aren't awarded.

 

I'd be happy to take a closer look at your account to ensure your points have been posting correctly. We definitely wouldn't want you to miss out on any rewards! To start, please send me a private message including your full name, email, phone number, and order number for the Apple products you purchased. You can find the blue option to message me to the right of my name below.

Allison|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!