Points, Policies & Certificates

[iamruthless]

Hello,

I've also been unable to claim the cardmember mystery promo code I was sent in an email. It says it is invalid when I try to use it online.

Thanks

[AndrewB-BBY Social Media Specialist]

Hi there, iamruthless,

Welcome to our community forums. Getting a coupon in your email is always nice, I know I really enjoy seeing this mystery promotions arrive. I'm sure you're eager to use this and I would be more than happy to help you look into this so you can apply this coupon.

I do have a few questions so I can work towards a solution. Can you provide some more details about what you are trying to purchase? Have you double checked the terms and conditions for this coupon to make sure it applies to this product? Just to be sure, did you activate this coupon after you received this in your inbox?

I look forward to hearing back from you so I can continue to review this for you!

[iamruthless]

I tried to use it on multiple items such as a game, a television, a charger and it would not apply to any of the items. It says that it doesn't recognize the code. Yes, I activated it after I received it, but it also states that it is active until 05/31. Thanks

[AndrewB-BBY Social Media Specialist]

Got it, iamruthless,

I appreciate you getting back to me. I'd like to take a closer look at your My Best Buy account to get a better idea of how I can help with this.

I see that you sent me a private message with a few more details. I'll be sending you a private message in a few moments. You can check your inbox by logging into your forum account and clicking the orange envelope in the top right corner of your screen.

I'll keep an eye out for your response!

[wkkunkle]

I ran into the same issue a while ago with a Best Buy Visa Cardmember Offer.

Make sure you enter your Best Buy Credit Card information in the Payment Section before trying to apply the code.

If the code requires payment with a Best Buy Credit Card, it will say INVALID CODE or INELIGIBLE if you don't enter your credit card information first.