Points, Policies & Certificates

[Ben_levy]

Hello as the subject suggests all my order have been getting canceled, this started happening in winter of 2021 at first I thought it was just the holiday season and too many orders but recently I've noticed it's all my orders both in store and online no matter what I get an email and text saying it can't verify my information and I do not know how to verify my information can anyone help

[Jenni-BBY Social Media Specialist]

Good morning!

Thank you for joining our community here on the Best Buy Forums. Ordering new tech should be exciting, and I am sorry to hear that your orders have been cancelled. I am happy to look into this further!

To start, please send a private message with your full name, phone number, and email address, along with your most recent order number (if you have it). You should be able to do this by clicking the blue button near my signature. 

Best,