03-30-2021 08:27 PM
Hi! Not sure this is the right forum but hoping someone can assist me.
I went into my local Best Buy today to make an appliance purchase. When I gave the clerk my cell number to look up my cc account in the system and she entered it she then asked me if my address was a local apartment in which my ex husband has lived in for two years. My address has NEVER been that apartment so I said no and we changed it back to my address of the past 15 years.
I asked her why his address, one of which was never associated with my account, was listed as the address with the phone number and she said "he purchased something awhile ago."
I didnt think to ask her if that meant he gave my cell number during whatever that purchase was and changed the acct address to his address but I am still perplexed as to how my best buy CC would have his apartment address as the address associated with my cell number.
Is there a way to find out when the address was changed? When he purchased whatever and gave my phone number and his address? He didn't use my cc because I monitor that often. Any info would be much appreciated. Thanks!
03-31-2021 11:23 AM
Thank you for taking the time to reach out to us here on our community forums. I know I keep a close eye on My Best Buy account and would be quite confused if I went to make a purchase and saw my address had been changed. We take account security very seriously and I'd like to take a closer look into this for you.
I'd like to begin by reviewing your My Best Buy account history and will need to gather a bit more information to do so. I'll be sending you a private message shortly with some more details. You can check your inbox by clicking on the orange envelope in the top right corner of your screen after logging into your forum account.
I'll keep an eye out for your response!
04-04-2021 06:22 AM
Have you got your solution please tell me how you get rid of this issue this same happened to me I don't know how to deal with it? I can't be getting when the address was changed? However, It is a good step to monitoring CC.
04-04-2021 08:22 PM
Hi yes! Best Buy confirmed that his address was added to my account and the timeframe but couldnt tell me exactly but they removed it and said my acct is secure which is what is most impt! They were so helpful!!
04-06-2021 11:13 AM
Hi there, amybuckley110,
I'm glad I could help you get your account updated and double check to make sure everything is secure!
If you need assistance with your My Best Buy account jannetalex, you are more than welcome to send me a private message so I can see how to best assist you. You can do so by clicking on the blue button at the bottom of this post across from my name.