08-22-2020 11:35 AM
The only reason I am still with you is because my husband is in Puerto Rico and his options for computer support there are limited.
I called one week ago to have my accounts merged so I can have all of my devices covered under the same Geek Squad $300+ subscription. One week later the accounts have not been merged. My new device was received yesterday and I don't want to open it until I make sure it is covered by a Geek Squad subscription that was purchased in April under a different login of a family member. You don't have an online chat working today. Your no customer service line is not working: the filters are not working so my phone calls gets to a general operator. First try the operator disconnected the call. Second try the operator transferred my call to rewards, and once there the operator disconnected the call. Everytime I try to have this matter solved I hit a yellow concrete wall. You have by far the worst customer service I have ever seen in 51 years of existance. It is so aggravating and frustrating it hurts. It is a hard pill to swallow. It is impossible, literally impossible, to get anything solved through you. I dont even know why I am wasting my time writing this review becasue I really feel in my heart that you have no intentions of delivering the custome service you promise. I would appreciate that someone replies to me so I can provide my contact information and gets this resolved.
08-25-2020 02:59 PM
Good afternoon, MayraGriselleRivera,
Thank you for taking the time to visit our community forums. Having been in a similar position, I know it's possible for multiple My Best Buy accounts to be created over time. I would be happy to help explain what options are available to merge these accounts.
Generally, we are able to merge and update My Best Buy accounts in the event of a misspelling, swapped first and middle names or a legal name change. We would be unable to transfer an account to a different person, including spouses or a family member as you mentioned.
With that said, I would be glad to see what's possible. Can you please send me a private message with some more information regarding these accounts so I can begin to review this? I will need to confirm you:
You can send me a private message by clicking the blue button at the bottom of this post across from my name. I look forward to hearing back from you.