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Posts: 1
Registered: ‎08-22-2020

Accounts merging and poor phone support

The only reason I am still with you is because my husband is in Puerto Rico and his options for computer support there are limited.


I called one week ago to have my accounts merged so I can have all of my devices covered under the same Geek Squad $300+ subscription.  One week later the accounts have not been merged.  My new device was received yesterday and I don't want to open it until I make sure it is covered by a Geek Squad subscription that was purchased in April under a different login of a family member.  You don't have an online chat working today.  Your no customer service line is not working:  the filters are not working so my phone calls gets to a general operator.  First try the operator disconnected the call. Second try the operator transferred my call to rewards, and once there the operator disconnected the call.  Everytime I try to have this matter solved I hit a yellow concrete wall.  You have by far the worst customer service I have ever seen in 51 years of existance.  It is so aggravating and frustrating it hurts.  It is a hard pill to swallow.  It is impossible, literally impossible, to get anything solved through you.  I dont even know why I am wasting my time writing this review becasue I really feel in my heart that you have no intentions of delivering the custome service you promise.  I would appreciate that someone replies to me so I can provide my contact information and gets this resolved.

Posts: 6,667
Topics: 227
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Registered: ‎08-21-2017

Re: Accounts merging and poor phone support

Good afternoon, MayraGriselleRivera,


Thank you for taking the time to visit our community forums. Having been in a similar position, I know it's possible for multiple My Best Buy accounts to be created over time. I would be happy to help explain what options are available to merge these accounts.


Generally, we are able to merge and update My Best Buy accounts in the event of a misspelling, swapped first and middle names or a legal name change. We would be unable to transfer an account to a different person, including spouses or a family member as you mentioned.


With that said, I would be glad to see what's possible. Can you please send me a private message with some more information regarding these accounts so I can begin to review this? I will need to confirm you:


Full name
Email address

Phone number

Email address

Billing address


You can send me a private message by clicking the blue button at the bottom of this post across from my name. I look forward to hearing back from you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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