Points, Policies & Certificates

[GamerZylo]

Hello, I'm trying to create a new account on Best Buy's website but every time I do I get an error:

Sorry, there was a problem creating your account.
Please review your info and try again.

I used to have a rewards card some 10+ years ago and I think my phone number might somehow still be attached to that. I don't have access to anything like email addresses that could have been attached back then anymore nor do I remember what email address I'd have even used with it.

[Allison-BBY Social Media Specialist · Accepted solution]

Hello, GamerZylo, and welcome to our online community!

Thanks for posting for support on our forum, although I hate to hear about the issue you're having. I'm thrilled to learn that you're looking to create a My Best Buy account and start earning rewards. I'd like the chance to help with your account creation and login. 

To start, please send me a private message including your full name, email, phone number, and mailing address. I'd be happy to see if you currently have an account with us and assist as necessary. You can find the blue option to message me to the right of my name below.

Having trouble logging into your My Best Buy/BestBuy.com account?

Regards,