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Posts: 1
Registered: ‎08-29-2021

Account Registration Error

I ordered a laptop off of BestBuy about 6 months ago. I created an account at the time of checkout. 


I have tried to sign back in to the account but it will not let me. I try the password reset and I get:

"We didn't find an account with that email address. Would you like to create an account?"


I click on the link it gives me to create an account and I get:


"Sorry, there was a problem creating your account. Please review your info and try again."


I need to get back into my account. I have also pre-ordered some games and would like to review the information if possible. I get emails regarding the games, so I know they are under the email I am trying to use.

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Registered: ‎10-10-2012

Re: Account Registration Error

Greetings, aischros, and welcome to the Best Buy forum,


Do you still have the email confirmation for the order you placed back when the accounts ( and rewards) were first created?  If so, I'd suggest double checking the email to see what email address you used to make sure you're logging in with the correct email address.  The initial message you received makes me think you used a different email address, and if you did, then your rewards account would likely already be linked to a account, which would cause you to encounter an error when trying to create a new account.

If you continue to have trouble logging in, then please feel free to send me a private message with the details listed below and I'll see what I can do to help get you logged in.  A private message can be sent by first logging into the forum and then clicking on the blue button found in my signature.


Phone #
Mailing address

Email address


Having trouble logging into your My Best Buy/ account?


Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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