Points, Policies & Certificates

[aeayers]

I made a purchase and it was credited to my account and when I try to access my account it says there isn't an account and password recovery doesn't work either, says no account assocaited with the email. I get the email. If I try to register and enter my information it finds my Best Buy member Id as well so I can't register because it already exists.

[Alison-BBY Social Media Specialist]

Hello!

Thank you for reaching out to us concerning your account. We understand how frustrating it can be having something like this not work properly and I would be happy to see what I can do to help. If you don't mind, please send a private message via the option next to my signature and include your name, phone number, and email address. I look forward to hearing from you!

[aeayers]

Bumping topic as I still haven't recieved a resolution. I've tried to recreate my account but it says an account already exists to use the password recovery option. Which yeilds an "No account associated with this email"

[Sam-BBY Retired: Social Media Specialist · Accepted solution]

Hi aeayers,

Thank you for your message.  I'm sorry to hear that you're still having trouble with this access issue, and I'd like to do a bit more digging for you.  Because we respect your privacy, I'll be replying to the private message you sent to my teammate, Alison, on Monday evening.  Just like last time, you can read my message by signing into the forum and selecting the orange envelope at the top.

Speak to you soon,