Points, Policies & Certificates

[makleifgen]

My account was set up when I was too young to make purchases online and was set up using my mother's name. Now that I am 24 and use the account as my own I would like to have the name changed to my name. I am unable to locate where to change my name and have seen on past sites you are unable to unless Best Buy changes it. Can someone help me out?

[Tasha-BBY Social Media Specialist · Accepted solution]

Hello makleifgen, 

Welcome to the forum! It was incredibly kind of your mom to set up a My Best Buy and BestBuy.com account for you to use while shopping with us. After using the account for so long, I can imagine you're eager to get this under your own name.

You're correct in that we do not have an option for customers to update their names on their own. For privacy purposes, we review such update requests and update names where appropriate. For more details on this, you may wish to review the post below. 

How do I update my My Best Buy™ information?

Thought I want to preface this by advising we typically assign ownership by whoever's name the account was originally registered under, I would be happy to review your request. Please see that I am sending you a private message, which you may view by signing into the forum then clicking the envelope icon in the top right corner of the page. 

Sincerely,