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Posts: 4
Registered: ‎09-30-2022

Account Hacked and Rewards Stolen

I've had about $1200 in rewards points stolen from my Best Buy account. I have 2FA enabled and use a uniqe password for my Best Buy account. I've seen a few other posts on this forum about the same thing happening to other users. Is there any way I could be reimbursed for my missing points since this is obviouly a seciruty flaw on Best Buy's end?

Posts: 90
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Kudos: 28
Solutions: 3
Registered: ‎11-08-2021

Re: Account Hacked and Rewards Stolen

Good Afternoon, collin0010.

 

Thank you for reaching back out to us on the Best Buy Community Forums. I certainly understand how you are feeling after an issue where your certificates were not used by yourself, even despite your account security. I would be happy to look further into this on your behalf. Please feel free to send me a private message with your full name, phone number, and email address.

 

Kindest regards,

Bobby|Social Media Specialist | Best Buy® Corporate
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