11-17-2022 12:05 PM
I've had about $1200 in rewards points stolen from my Best Buy account. I have 2FA enabled and use a uniqe password for my Best Buy account. I've seen a few other posts on this forum about the same thing happening to other users. Is there any way I could be reimbursed for my missing points since this is obviouly a seciruty flaw on Best Buy's end?
11-17-2022 12:52 PM
Good Afternoon, collin0010.
Thank you for reaching back out to us on the Best Buy Community Forums. I certainly understand how you are feeling after an issue where your certificates were not used by yourself, even despite your account security. I would be happy to look further into this on your behalf. Please feel free to send me a private message with your full name, phone number, and email address.