Points, Policies & Certificates

[Young]

Logged into my BB account and noticed my rewards were depleted. Had over 6000 points in rewards and looked like the offender used them to buy some games with it and they were located across the country to where I am. 

[Quinton-BBY Social Media Specialist · Accepted solution]

Hi, Young,

Thanks for reaching out to us again here on the Best Buy Forums! I cannot imagine the feeling of having my information compromised, so I would be happy to see what we can do to help here. To start, can you please send me a private message with your full name, email, phone number. Please specify which certificates you did not use as well.

To ensure your information stays secure, please be sure to click the blue box in my signature to send the message privately.

Regards,

[Young]

Hello Quinton,

Thank you for responding, assisting, and resolving my incident.

[Quinton-BBY Social Media Specialist]

Hey, Young,

You are very welcome, and we appreciate you connecting with our team to get support! Have a great day, and remember we are always here to help!  

Sincerely,